Bought something from Lululemon and changed your mind? Don’t worry — it happens. Whether you ordered the wrong size, picked the wrong item, or just had second thoughts, canceling your Lululemon order is pretty straightforward if you act fast. Timing matters here. This quick guide will walk you through the steps to cancel your order and help you get your money back without the stress. No complicated steps, no endless wait times — just clear, simple instructions to get it done. Ready to fix that order mistake before it ships? Let’s go through what you need to do.
Know Before Canceling Lululemon Order
Let’s get one thing straight: Lululemon isn’t exactly Amazon when it comes to canceling orders. Their system moves fast—sometimes too fast. Once you hit “Place Order,” it goes straight into processing, and typically, orders can’t be canceled through your online account.
So if you change your mind minutes later, the window to cancel might already be closed.
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How to Cancel Lululemon Order?
Here’s the deal: Lululemon does not offer self-service cancellations through your account. Once you complete an order, it immediately enters the fulfillment process. That said, if you act quickly, there are still ways to try and intercept the order before it ships.
You can attempt cancellation via:
- Phone support
- Live chat
Let’s walk through each of these options.
Cancel Lululemon Order by Phone
If you want immediate assistance, calling Lululemon is still the most direct route.
Steps to cancel by phone:
- Dial 1-877-263-9300 (Guest Education Centre).
- Call during operational hours:
- Monday to Friday: 5 AM – 9 PM PT
- Saturday & Sunday: 6 AM – 6 PM PT
- Keep your order number, email address, and shipping details handy.
Explain that you’d like to cancel an order you just placed. If the warehouse hasn’t packed it yet, there’s a small chance it can be stopped.
If it’s already been processed, the rep will let you know how to proceed with a return.
Cancel Lululemon Order on Live Chat
If you’d rather not call, Lululemon’s live chat support is efficient and available via their website.
How to use live chat:
- Go to lululemon.com
- Scroll to the bottom and click “Contact Us”
- Choose the Live Chat option (available during business hours)
- Share your name, order number, and a clear request (e.g., “I need to cancel my order placed today.”)
If you’re within the early post-order window, they may be able to help. Otherwise, they’ll guide you on returns.
Cancel Lululemon Order via Email
Emailing Lululemon is an option—but keep in mind, it’s slower than phone or chat.
How to cancel by email:
- Email [email protected]
- Include:
- Your full name
- Order number
- A request to cancel
- Contact info in case they need to reach you
Expect a response within 24-48 hours. By then, the order may have shipped. But at least you’ll have a record of your cancellation request, which can help during the return process.
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How to Return Your Lululemon Order?
If you missed the cancellation window, don’t worry. Lululemon offers free returns within 30 days of the delivery date (as long as the product is in original condition and has tags attached).
Steps to return your order:
- Visit the Lululemon Returns Portal
- Enter your order number and email
- Select the items you want to return
- Print the prepaid shipping label
- Pack the item(s) securely and drop the package at any courier indicated (usually FedEx or USPS)
Refunds are processed 7-10 business days after the return is received.
Note: Items marked “Final Sale” (such as many We Made Too Much products) cannot be returned. Double-check the return eligibility before proceeding.
How to Track Your Order On Lululemon?
Wondering if there’s still time to cancel? Tracking your order will tell you where things stand.
Here’s how to track:
- Log in at lululemon.com
- Click on Account > Order History
- Select your order to see the latest status
If the order still says “Processing,” it hasn’t shipped—which means contacting support ASAP might still work. Once it says “Shipped,” you’ll need to wait and return it instead.
Frequently Asked Questions
Can I cancel my Lululemon order after it ships?
No. Once the order has shipped, Lululemon cannot cancel it. Your best option is to wait for delivery and start a return.
How long does it take to get a Lululemon refund?
Returns are usually processed within 7-10 business days after the item arrives at their warehouse. Depending on your bank, it may take a few more days to reflect on your statement.
Can I return items purchased in-store online?
No. In-store purchases must be returned in-store. Online returns can only be done for online purchases.
Are sale items returnable?
Only regular sale items are returnable. Final Sale items, especially from the We Made Too Much section, are not eligible for returns or exchanges.
Conclusion
Canceling your Lululemon order might not be as easy as clicking a button, but that doesn’t mean you’re out of luck. The trick is to act fast—reach out via phone or live chat within minutes of placing your order.
And if it ships before you can catch it? No worries. Lululemon’s generous return policy gives you 30 days to send it back. As long as the items are in original condition, you’re golden.
Next time, maybe pause before hitting that “Place Order” button at midnight. But if you don’t? You’ve got options.
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