Public Information Services is one of those online platforms that lets you run background checks and public records searches quickly. It can come in handy if you’re verifying a new tenant, checking out an old friend, or even just double-checking unknown callers. But sometimes the monthly subscription feels unnecessary, and people start looking for a fast way out.
If you’re wondering how to cancel Public Info Services subscription smoothly, this guide will walk you through every step—from costs and benefits to phone and email cancellations, downgrades, and even refund requests.
Public Info Services Offer a Free Trial ?
No, Public Information Services does not currently offer a free trial. Some people confuse it with competitors that have $1 trial periods, but PIS subscriptions begin immediately at the standard monthly rate. That means you’re billed upfront once you sign up, with no trial grace period to test it first.
Public Information Services Subscription Cost And Benefits
As of now, a Public Information Services subscription costs $24.95 per month. The subscription renews automatically each month unless you cancel.
For that fee, you get:
- Unlimited people searches within your billing period
- Criminal and court record checks
- Contact information such as phone numbers and email addresses
- Address history and related public record data
The benefit is speed and convenience. Instead of piecing information together across multiple sites, Public Info Services aggregates it into one dashboard. That said, if you’re only running the occasional search, the cost may feel a little steep compared to alternatives.
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How To Cancel Public Info Services Subscription?
Canceling your subscription isn’t a click-and-done process since Public Info Services doesn’t provide an online cancellation button. Instead, you’ll need to reach out to their customer support team.
There are two main ways to cancel:
- By phone
- By email
Let’s go through both.
How To Cancel Public Information Services Subscription Over The Phone?
Calling is the fastest way to cancel your account. You can reach customer service at:
📞 1-800-617-3169
Here’s what to do:
- Call during regular business hours (Monday through Friday).
- Provide your account details: your name, the email used at signup, and sometimes the last four digits of your payment card.
- Clearly state that you want to cancel your subscription.
- Ask for a confirmation number or an email confirming the cancellation.
Tip: Write down the date, time, and name of the representative you spoke with. That way, you have a record in case of future billing issues.
How To Cancel Public Info Services Subscription Via Email?
If you’d rather not call, you can request cancellation by emailing:
When emailing, include:
- Your full name
- The email tied to your account
- The last four digits of your card (for verification)
- A clear request like: “Please cancel my Public Info Services subscription effective immediately.”
Always ask for written confirmation so you can keep it for your records.
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How To Downgrade Your Public Info Services Subscription
Maybe you don’t need full unlimited access but aren’t ready to cancel altogether. While Public Info Services doesn’t openly advertise tiered pricing, it’s worth asking customer support if they offer limited-search or reduced-rate plans.
To explore downgrade options:
- Call their support line.
- Ask if any alternative plans or discounts are available.
- Confirm the details before making changes.
Companies sometimes offer retention deals, so it’s worth checking before you cancel entirely.
How To Get Refunds From Public Info Services?
Refunds aren’t automatic, but you can request one by contacting customer service. You’ll have a better chance of success if:
- You were recently billed and haven’t used the service since renewal.
- You canceled but were still charged afterward.
- You provide proof of your cancellation request (like an email).
If support denies your request and you believe the charge is invalid, you may still dispute it with your credit card provider.
Alternatives To Public Info Services Subscription
If you decide to cancel but still want access to public records from time to time, consider these alternatives:
- BeenVerified – Clear, user-friendly reports starting at about $26.89/month.
- TruthFinder – Known for in-depth data, often around $28/month.
- Spokeo – Budget-friendly at roughly $13/month, though with fewer details.
- Instant Checkmate – Strong focus on background reports, around $35/month.
If you only need a single search, some of these services offer trial periods or cheaper one-time reports.
Frequently Asked Questions
Will I still have access after cancellation?
Yes, you’ll retain access until the end of your paid billing period.
Does Public Info Services offer refunds?
Refunds aren’t guaranteed but may be issued if you contact support quickly.
Can I cancel online through my account?
No, you need to cancel by phone or email.
Conclusion
Canceling Public Information Services isn’t difficult, but it requires contacting support directly. The fastest way is by phone, but email works too—just make sure you ask for written confirmation. If you act quickly, you may even be able to request a refund.
And if you still need occasional background checks, consider alternatives like BeenVerified or Spokeo, which may fit your needs at a lower cost.
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