Nurx has changed how many people access birth control services, offering a sleek, app-based experience that delivers your pack of birth control directly to your door. With features like automatic prescription refill programs, shorter wait times, and discreet overnight shipments, it’s no wonder they’ve grown in popularity. But if your needs change, you might be wondering—how do you cancel?
Here’s the thing: canceling your Nurx Subscription isn’t difficult, but it’s not as instant as tapping a single button either. You need to understand billing cycles, refill timelines, and how to properly communicate through emails or the Nurx messenger to avoid unnecessary charges or a surprise shipment.
Let’s break it all down.
Can You Delete Your Nurx Account?
No, not entirely—but you can deactivate your automatic refill and request that Nurx remove your personal and health information to the extent allowed by law. Like most health tech services, Nurx is bound by HIPAA, so some medical data related to your birth control prescription and history will be retained for compliance purposes.
If you’d like to request account closure or data removal, send a message through Nurx messenger or email their support team. They won’t fully “delete” your account, but they will mark it as inactive and stop all future shipments, emails, and messages—effectively ending your involvement with their birth control services.
This aligns with what many users also report in consumer reviews on platforms like Control Information BBB, where users ask about long-term data handling and closure.
How To Cancel Your Nurx Subscription in the App
To cancel your automatic prescription refill using the app:
- Open the Nurx app and log in.
- Tap “Medications” or “Prescriptions” (it may vary by version).
- Locate your active birth control prescription.
- Tap on the option to pause or cancel automatic refills.
- Follow the prompt and confirm cancellation.
Important: Canceling does not affect orders that have already been processed. If you see an indication of shipment (like a “Preparing Order” status), that refill is likely on its way. Cancel at least 5–7 days before your billing date to avoid being charged for the next cycle.
You’ll typically get a message from your provider confirming the cancellation. Keep an eye on your inbox for a confirmation email as well.
Don’t Miss This : How to Cancel Autoship on Chewy: Quick & Easy Guide (2025).
How To Cancel Your Nurx Subscription by Phone
Here’s where things get a little tricky: Nurx doesn’t offer live phone support for subscription cancellation. That’s right—there’s no standard phone number to call for canceling your Nurx Subscription.
However, you can leave a callback request in certain cases, especially for urgent billing issues or delivery errors. This might apply if you were wrongly charged due to a system delay or if you need help adjusting billing cycles tied to your automatic refill policy.
For the fastest results, use the in-app Nurx messenger or email method described below. Phone options are limited and not guaranteed.
How To Cancel Your Nurx Subscription via Email
Prefer email? No problem.
Send your cancellation request to [email protected] with a subject line like:
“Request to Cancel My Automatic Refill Subscription”
Make sure you include the following:
- Your full name
- Date of birth
- The name of the birth control you’re receiving
- A clear statement asking to cancel automatic refills and stop all future shipments
Ask for written confirmation to be sure the process is complete. If you don’t get a reply within two business days, follow up via the Nurx messenger.
This is especially important if you’re near your next billing cycle or have recently received a reminder message about an upcoming shipment.
Continue Exploring : Javy Coffee Subscription: Manage, Cancel, or Skip Orders Easily.
Frequently Asked Questions About Canceling Nurx
Can I pause instead of canceling my subscription?
Yes! You can pause the automatic refill policy through the app. It’s ideal if you just want to delay your next pack of birth control without fully canceling.
If I cancel today, will I still receive my next refill?
If your order has already been processed or marked with an indication of shipment, then yes, that refill will still arrive. Cancel early to avoid this.
Will canceling affect my access to birth control in the future?
Not at all. Accessibility for birth control is still available through Nurx if you decide to return. Your rebirth control journey can pick right back up when you’re ready.
What if I don’t receive a confirmation?
Always follow up through the Nurx messenger or by email. Confirmation is key, especially if you’re trying to avoid billing overlaps.
Can I get a refund if I cancel late?
In most cases, no. If your card is charged and the pack of birth control is shipped, Nurx doesn’t offer refunds due to the nature of prescription medications.
Wrapping It Up
Whether it’s a change in your health needs or you’re switching providers, canceling your Nurx Subscription is manageable—as long as you understand how their automatic refill and billing systems work.
Using the Nurx app, emailing support, or sending a message through the platform are your go-to tools. Just make sure you act early—billing cycles and time frames are tight, and once a refill hits “processing,” it’s usually too late.
And if you ever decide to come back? Nurx will still be there—ready to serve up birth control services with their signature shorter wait times, quick overnight shipments, and direct access to providers through Nurx messenger.
Manage all your subscriptions in one place with Gadzup.
